At Genila Backpacks, we aim to provide a smooth shipping experience for your orders. This policy outlines our terms and conditions:

Processing Time:

Orders are typically processed within 1-2 business days (excluding Sundays) after payment verification.
Processing times may vary based on product availability and order volume.

Shipping Methods:

We offer various shipping options including standard and expedited shipping.
Shipping costs and delivery times vary depending on the selected method and destination.

Shipping Rates:

Shipping rates are based on order weight, selected shipping method, and delivery address.
You can view shipping costs during checkout before finalizing your order.

Delivery Time:

Delivery times vary depending on the shipping method selected and the destination address. Standard shipping 4-6 business days, while Expedited shipping may take 2-4 business days.
Shipping Fee:
Standard shipping: Free shipping
Expedited shipping: 4.99$

Order Tracking:

Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
Use this tracking number to monitor your order’s status and delivery online.

Shipping Restrictions:

Certain products may have shipping limitations due to size, weight, or destination.

Shipping Delays:

Despite our efforts, delays may occur due to factors like weather, natural disasters, or carrier issues.
We appreciate your patience and understanding during such situations.

Contact Us

If you have questions about our Shipping Policy or your order status, contact us at support@genila.shop.
Customer service hours: Mon-Sat, 9:00 am–5:00 pm (Central time, CT).

If there is any unclear information about the policy at Genila store, go to the Contact Us page for more information. All your questions will be easily answered.

By placing an order with us, you agree to abide by the terms outlined in this Shipping Policy.