At Genila Backpacks, we aim to provide a smooth shipping experience for your orders. This policy outlines our terms and conditions:
Processing Time:
Orders are typically processed within 1-2 business days (excluding Sundays) after payment verification.
Processing times may vary based on product availability and order volume.
Shipping Methods:
We offer various shipping options including standard and expedited shipping.
Shipping costs and delivery times vary depending on the selected method and destination.
Shipping Rates:
Shipping rates are based on order weight, selected shipping method, and delivery address.
You can view shipping costs during checkout before finalizing your order.
Delivery Time:
Delivery times vary depending on the shipping method selected and the destination address. Standard shipping 4-6 business days, while Expedited shipping may take 2-4 business days.
Shipping Fee:
Standard shipping: Free shipping
Expedited shipping: 4.99$
Order Tracking:
Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
Use this tracking number to monitor your order’s status and delivery online.
Shipping Restrictions:
Certain products may have shipping limitations due to size, weight, or destination.
Shipping Delays:
Despite our efforts, delays may occur due to factors like weather, natural disasters, or carrier issues.
We appreciate your patience and understanding during such situations.
Contact Us
If you have questions about our Shipping Policy or your order status, contact us at support@genila.shop.
Customer service hours: Mon-Sat, 9:00 am–5:00 pm (Central time, CT).
If there is any unclear information about the policy at Genila store, go to the Contact Us page for more information. All your questions will be easily answered.
By placing an order with us, you agree to abide by the terms outlined in this Shipping Policy.
Starting a Return:
To start the return process, make sure the item is unused, in its original condition, and with all tags still attached.
We accept returns within 30 days from the date of purchase.
Refund Process:
We try to keep things simple. Once we get your returned item and check it over, we’ll issue a refund back to the original payment method.
Please allow 5-7 business days for the refund to be processed.
If you’d like to speed things up, send us a photo or video of any damage or defects so we can address the issue more quickly.
Steps for a Refund:
Reach out to us at support@genila.shop to get the return process started.
Tell us why you’re returning the item, and provide your order number.
We’ll give you instructions on how to return the item.
Once we’ve received and verified the return (usually within 72 hours), we’ll send you a confirmation email.
Refunds will be processed within 7 days. Just a heads-up: your bank or credit card provider might take an extra 3-5 business days to finalize it.
Return Scenarios and Insurance:
If You’re Not Happy with Your Purchase: If you decide to return something just because you’re not happy with it, you’ll be responsible for the return shipping. We’ll refund the cost of the item, but not the original shipping fee.
Defective Products: If your item is defective, please send us clear photos of the issue at support@genila.shop. We’ll provide you with a return label and offer a full refund after inspection.
Damaged Package: If your package arrives damaged, take photos and get in touch with us right away. We’ll work with the carrier to resolve the problem, either sending you a replacement or issuing a refund.
Incorrect Item or Size: If you received the wrong product or the wrong size, contact us at support@genila.shop. We’ll send you a return label, and once we get the wrong item back, we’ll send you the correct one or issue a refund.
If Your Item Doesn’t Arrive: If you haven’t received your order by the expected delivery date and haven’t heard from us, please reach out to us right away. We’ll take care of it and offer a full refund if needed.
Cancellation Policy:
If you need to cancel your order after it’s been confirmed, please contact support@genila.shop. There’s no cost for canceling, and the process is completely free.
Contact Us: For questions or assistance, contact our customer service at support@genila.shop; hours: Mon–Sat, 9:00 am–5:00 pm Eastern Time.
By purchasing from Genila, you agree to these Returns & Refunds Policy terms. Thank you for adhering to our standards. We appreciate your cooperation!
